UX RESEARCH | HUMAN-AI RESEARCH | RESEARCH STRATEGY

UX Research for understanding people & building more value

I help teams understand users, navigate ambiguity, & translate user research into product strategy, roadmap priorities, & clearer product direction. 
 

01

Define the problem

Discovery research to identify opportunities, & clarify where to focus.

02

Shape product direction

Research strategy to prioritize opportunities & guide product decisions.

03

Better AI Experiences

Human-AI research to identify where to improve AI experiences & add value.

01 / SELECTED WORK

Insights that moved product direction

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03 / ABOUT

I work where the questions are still forming: emerging technology, regulated systems, and products whose users don't yet have language for what they need.

What I value most is the moment something clicks for a team. A complex problem becomes clearer, a new opportunity comes into view, or a decision suddenly has a stronger foundation.

02 / CAPABILITIES

How I work with teams.

Research strategy & systems
I help teams focus research on the biggest product questions, then build the practices and systems that help teams move faster with evidence across roadmaps, product development, and strategy.
Generative & foundational research
I help teams understand unfamiliar or complex problem spaces and define the right problems to solve through qualitative user interviews, field research, workflow mapping, and mixed methods that combine user research with behavioral and product data.
AI + UX Research
I help teams understand where AI creates real value, what builds or breaks trust, and where users need more control, so they can make better decisions about what to automate, how to design it, and where the highest-value opportunities are.
Complex & Regulated Domains
I help teams make sense of complex domains where expert users, cross-organizational workflows, and regulatory constraints shape the product, so they can identify the right problems, reduce risk, and make better product decisions.

10+

YEARS ACROSS RESEARCH 
& DESIGN

4

CORE DOMAINS: AI, FINTECH, B2B + WEARABLE TECH

01

FROM EARLY DISCOVERY TO PRODUCT DIRECTION
04 / INDEPENDENT ENGAGEMENTS

I partner with teams that need experienced research support to clarify a problem, test a direction, or reduce uncertainty before making a larger product investment.

Engagements can span research strategy, discovery, concept evaluation, usability research, mixed methods, and rapid research programs designed. 

Start a conversation→

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05 / PRESS

In the press, here and there.

Previously co-founder of Wearable Media, a wearable tech company exploring what happens when design, fashion, and technology collide.

I've also taught master classes and workshops on design, e-textile technology, and physical computing at institutions including Columbia University, Parsons School of Design, Onassis Stegi in Athens, Greece, and Première Vision Paris.

HELLYN.TENG@GMAIL.COM
UX RESEARCH · AI RESEARCH · RESEARCH STRATEGY
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