UX RESEARCH | HUMAN-AI RESEARCH | RESEARCH STRATEGY

UX Research for understanding people & building more value

I help teams understand users, navigate ambiguity, & translate user research into product strategy, roadmap priorities, & clearer product direction. 
 

01

Define the problem

Discovery research to identify opportunities, & clarify where to focus.

02

Shape product direction

Research strategy to prioritize opportunities & guide product decisions.

03

Better AI Experiences

Human-AI research to identify where to improve AI experiences & add value.

01 / SELECTED WORK

Insights that moved product direction

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03 / ABOUT

I work where the questions are still forming: emerging technology, regulated systems, and products whose users don't yet have language for what they need.

What I value most is the moment something clicks for a team. A complex problem becomes clearer, a new opportunity comes into view, or a decision suddenly has a stronger foundation.

02 / CAPABILITIES

How I work with teams.

Research strategy & systems
I help teams focus research on the biggest product questions, then build the practices and systems that help teams move faster with evidence across roadmaps, product development, and strategy.
Generative & foundational research
I help teams make sense of complex or unfamiliar problem spaces, uncover user needs, and define the right problems to solve through qualitative and mixed-method research.
AI + UX Research
I help teams understand how people work with AI, what builds trust and usefulness, and where it can meaningfully improve the user experience.
Complex & Regulated Domains
I help teams make sense of complex domains where expert users, cross-organizational workflows, and regulatory constraints shape the product, so they can define the right problems, reduce risk, and make better product decisions.

10+

YEARS ACROSS RESEARCH 
& DESIGN

4

CORE DOMAINS: AI, FINTECH, B2B + WEARABLE TECH

01

FROM EARLY DISCOVERY TO PRODUCT DIRECTION
04 / INDEPENDENT ENGAGEMENTS

I partner with teams that need experienced research support to clarify a problem, test a direction, or reduce uncertainty before making a larger product investment.

Engagements can span research strategy, discovery, concept evaluation, usability research, mixed methods, and rapid research programs designed. 

Start a conversation→

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05 / PRESS

In the press, here and there.

Previously co-founder of Wearable Media, a wearable tech company exploring what happens when design, fashion, and technology collide.

I've also taught master classes and workshops on design, e-textile technology, and physical computing at institutions including Columbia University, Parsons School of Design, Onassis Stegi in Athens, Greece, and Première Vision Paris.

HELLYN.TENG@GMAIL.COM
UX RESEARCH · AI RESEARCH · RESEARCH STRATEGY
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